Continuing Care in Spokane, Washington

redrob1

staffing problems. disorganized management. poor morale. overworked under staffed poorly trained

Ann, daughter

This is a horrible facility to place a loved one. The sales pitch was wonderful, but it all changed after we moved my mom in. House keeping was terrible. They say it’s done twice a week but we didn’t find that to be the case. We had to hound them to get it done. The toilet in her room rarely flushed. They rarely supplied toilet paper, tissue or paper towels. We’d have to ask for them when we visited. We were told they had a podiatrist that visited twice a month. Well, my mom’s feet looked horrible. Low and behold, no podiatrist. They said nursing would handle it but we ended up doing it ourselves because it didn’t get done. My mom developed severe edema while at Brookdale. This wasn’t their fault, but why didn’t they notice all the open sores on her legs when they showered her once a week? We had to get a wound care specialist because of their neglect. Lots of oven fried to death chicken strips are a standard meal. I never saw a meal that I’d serve in my home. Management is full of excuses but doesn’t ever seem to have an action plan to remedy a situation. They are also terrible at returning phone calls. All of this comes with a pretty high price tag. You should be able to expect excellent care, clean room, clean clothes, toilets that work, decent food, and responsive management. I will say that Stacey the receptionist is outstanding. But sadly that isn’t enough to overcome management that is lazy and complacement.

K.B.

I found Brookdale Nine Mile for my parents. It's been good other than my dad passed away after they'd been there less than a week. They've taken excellent care of my mother, they've been great, and I can't say enough good about them. They've really bent over backwards to help her through this, especially with the pandemic going on. It's a smaller facility, and the care is really good because they're not spread out. The activities are much more limited than they would be in a normal situation, so she gets bored. For the most part, it's going pretty well. She moved to a smaller room, because they have a separate wing of the facility for the newer, incoming residents so they can be quarantined. Once she moved to the other room she was able to walk in the hallway while wearing a mask and keeping her distance. They have a crafts room and a library.

Colleen

Fairwinds – Spokane was a very nice facility, and the people were very nice. It was a little bit more updated, more like you're walking into a nice hotel. The person who helped us was very nice and thorough. The place seemed very clean.

Erin

My visit to Harvard Park was perfect. The apartment was beautiful. The place was active and there were people being active in it. They have activities in the hallways, they have a senior bus, food available 24 hours a day, snacks in the hallway, and they have a dog and a bird. They were nothing but nice, friendly, and sincere people. They offer friends and family free meals the first month they come in there, which is really nice, so they can come and visit you and see the whole kit and caboodle and not get charged. That's an awfully nice gesture. The staff was the best, knowledgeable, honest, and forthright. The food was delicious and they bring your seconds if you want. They have four choices for lunch and three for dinner. The food is also available all day long. I'd live there. It's a good place and it's the best place in Spokane.