Heather Glen At Ardenwoods

Pdema

My mother was at this facility for many years. It was pretty good for a while, but then took a severe downturn about two years ago and most recently was absolutely horrible. My mother would wait for hours for somebody to come get her after her afternoon nap 2, 3, 4 hours. They said they were coming back and never did; she couldn’t get out of her chair, couldn’t go to the bathroom. I live in a different state and she would call me crying because nobody was coming to get her. I would call the front desk and nobody would answer the phone. This happened too many times to count. The food was terrible. My mother lost a great amount of weight. Doctors who made appointments with my mother and never showed up. Doctors who did not return my phone calls. I also called corporate to get some help and we had some really great conversations, but nothing actually changed. The room was filthy. On the weekends, they hire people from agencies to come in= poor care and stealing. We took her out because she received two broken feet. My mother is very sharp at the age of 99 and told me a completely different story as to what Heather Glen said happened. I know people who have left there because they said there is something evil there. Do not put anybody you love in this facility.