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Brookdale Bassett Road wasnt as nice. The room was very small, it was L-shaped, and it was not updated. You still have a step up into the shower, and I didnt like that. A lot of the ones that are updated, they go straight in, which is a lot safer.
Brookdale Bassett Road had two facilities and I went to both of them. It was welcoming and the people seemed alert and friendly, which is nice. The dining area was nice, but a little more crowded, and less spacious than I would have liked. There seemed to be some organized board games and some crafts. The staff member during the tour was lovely.
Our tour at Brookdale Bassett Road was good. It was nice, quiet, and clean, and everybody seemed friendly. We had some of the desserts when we visited, and coming from a chef, I'd say they were really good.
Brookdale was awful. We were mortified at how bad it was and they didn't tell us where they would be putting my grandmother. The wing was like a mental ward and they had a small area for people with Alzheimer's. The staff was okay, but the rooms were very tiny.
Brookdale Bassett Road was just awful looking. I signed the contract at 3:30 Friday afternoon, but my mom-in-law couldn’t move in on a Saturday or Sunday. When I went there Sunday to move her stuff in, that’s when I saw that the place would not be suitable for her, but they still charged me for 4 days. They didn’t show me that part of the building when I first came. Their excuse was that they didn’t know she was going into the memory care unit. When they showed me the nice dining room and the other parts, it seemed to be OK, but I didn’t see the other part of the place which is locked down. The whole thing made me sick to my stomach when I saw it.
We regret to hear that your experience was less than you expected. Please know the safety and well-being of our residents is our number one priority. We are aware that your mother-in-law has moved into another Brookdale community that better suits your expectations.
Brookdale Basset looked like a very quiet and friendly place, but for me, the rooms were small. The staff was very friendly, informative, and compassionate.
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