9 Communities in Chautauqua County, New York

Lisa

My grandmother was a resident at this facility for over 3 years. Hygiene of the residents is an issue. They receive 1 or 2 showers a week. Her ears were constantly plugged with wax, crud under her nails and often in the same clothes for days, dirty diapers in residents garbage\'s, lice outbreak and a bed bug outbreak with in the 3 years my gram was there. They lost her hearing aid 3 times - toward the end they were not giving it to her at all so she could not hear. Constantly short handed, sent her for procedures that were not authorized by the POA and changed meds without telling family members. There were a few good CNA\'s but that was about it. Admins, supervisors and social workers would not call you back. They would tell you what you wanted to hear in care meetings and not follow through. No transparency and constant lies. I wish I could post pics on this review as I have over 30 that I would love to share. Keep you family members at home as long as possible or look elsewhere. Document everything via pics or record the conversations as they will say it never occurred. Plan on going often to make sure your loved one is taken care of