3 Independent Living Communities in Bergen County, New Jersey

GGGNM

We have been at this location for over one and one half years. The new Executive Director , Biljana, is wonderful, understanding, empathetic, and compassionate, and has an open door policy. She is available to speak to with concerning all issues and addresses them quickly. Since she arrived, The Bristal Waldwick has seen a positive change for residents and their families. It is always a pleasure to speak to her. She has many positive ideas to help families and residents cope with sometimes difficult situations that a resident may be dealing with. Thank you for all your hard work.

Brenda

My mom came to sunrise at Cresskill in August 2021. We asked about increases. They said they were on average 3%%. We just got our increases for 2022 and after being here less than 5 months they want to increase our rates 10,000 a year for a studio apartment. I called management and they did very little. I have called corporate in Virginia I spoke to a couple of people and they said 5bey would get back to me. They did not. I have left at least 3 messages This place is a money making machine and they are very deceptive on their raises and they are inflexible. Please beware of their deceptive selling practices and expect large increases

Rich caring son

Mom first attended the rehab. facility and received excellent care. Now in the assisted living section she is being well cared for and happy.

ADL

I went but they were on a lockdown. It's hard to judge because it was empty and eerie with the residents locked in their rooms. The person who was supposed to to take us around didn't come to work that day, so we had to wait for their general manager to come and give us the tour. The home is right down the street from a major cemetery, and I just didn't feel comfortable. The general manager was very good. He wanted to make a good impression and help us out, but you could tell that he wasn't the regular tour guy. The rooms we saw were a studio and a one-bedroom. If it was located somewhere else it would have been fine.

Jerry

My mother is happy in here. Prior to this, it was a Marriott Hotel, so each room is set up with a dining room, a kitchen, separate rooms and each room has a kitchenette. They're very nice. The staff is perfect, they're very nice and very caring. The food is excellent and there's actually a chef on site. They have daily activities there, they do a whole bunch like bingo, movie nights, singing, caroling, there's a lot. It's fun 7 days a week.