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My experience at New Perspective at Prior Lake was very positive. I liked the apartments they showed me. The dining room was nice, clean, and spacious. I liked their menus. I haven't tried their food, but it looked very good. I liked the activities that they had for all the residents. They had an exercise room and a chapel.
Not what it was formerly. Recent changes have resulted in many vacancies rather than the previous waiting list. Executive chef has been replaced and food is now a disgrace. Frequently inedible. Mostly unhealthy. Mostly unappetizing. Emphasis on starches and very light on vegetables and even protein. Frequent use of corn syrup and sugar. No accommodation for special dietary needs. Not even diabetic menu selections. Smaller portions and they now charge $8. extra for providing more food at a meal. Recent instances of a delayed and even no response to beeps for assistance. Rents were just increased 4% for 2017. Though staff is very friendly we are looking to relocate our relatives elsewhere.
Small community of residents, offering a great option to those who enjoy socialization and working with staff members on a deep level. Friendly residents who have the organization in their hearts, expressed their satisfaction with the program because of how knowledgeable and resourceful staff members were, and how cared for they felt. The residents are always busy with something new. Staff members created a great atmosphere of open communication, typically by forming lasting bonds with the residents and being aware of their needs. They were able to sense when something is wrong even when residents failed to express their concerns.
My father lived there briefly until he died in his room. The experience of this facility was in my opinion below average and lack of quality care. The communication many times was difficult with the executive director about his care, when we complained she said things would get better but it really never did. He was left in the dining room on more than one occasion for over an hour ringing his pendent for someone to come and help him and bring him to his room about 35 feet away, in that time his soiled his pants. One time an aide stripped a toothbrush from his hands while he was brushing his teeth. Once he hit his head and told me and my father-in-law and had a mark in his forehead but for some reason it was not documented and staff never told me. There were other incidents I have documented. After he died they overcharged him for services he never received, after complaining to management about overcharging and the lack of care we were refunded and I was called "bitter" in the process for caring about my father. I would not recommend this place.
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