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My parents will be moving into Heritage Community of Kalamazoo. I like the size and I like that their nursing staff and their whole staff is employed by them and not contracted. I had contact with Maria Charles and she was very helpful and responsive. I liked that their food was prepared on-site and wasn't brought in, which was definitely a plus. They have a library, a physical therapist on-site, they offer free laundry, they do linens, it's pet-friendly, and they have transportation available to any place, not just doctors' appointments.
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