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Edencrest at Riverwoods

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

Edencrest was the one we selected because it was a new, clean, and caring facility. I liked the amenities, of which there are lots of interactive entertainment for the residents. The meals and meal service looked nice, which was important to me. They had a space that they use for entertainment, piano playing, and happy hours. We had an issue with a carpet in my mother’s room wherein they took a long time to clean it.

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Provider Response

Thank you very much for your kind response. We are very happy that having your loved one at Edencrest at Riverwoods provides you peace of mind. We also apologize that you were not satisfied with the time it took for us to clean your mother's carpets. We appreciate your feedback and strive to improve at every opportunity. Thank you again!

Edencrest at Riverwoods

| Reviewed by

I Visited This Community

I was not impressed with Edencrest at Riverwoods because of the problems Mom was having; they wanted to put her behind a locked door, and I didn't like that at all. Other than that, I thought the facility was nice. The marketing director was very nice and informative, but all of their memory care was done behind a locked door, and I didn't want to do that to my mom. We went behind the locked doors in memory care and saw around six residents sitting and eating in a very small, smelly room that they were using as a dining hall. The dining area in the assisted living part was clean and nice.

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Provider Response

Thank you for taking the time to review your experience with Edencrest at Riverwoods. We pride ourselves on keeping a neat and clean environment for our residents and apologize if the area you visited had an unpleasant odor. Our secure Memory Care and Closer Care programs are designed to keep residents with Alzheimer's and dementia diagnoses safe and comfortable. We would appreciate the opportunity to talk to you more about your mother's unique needs. Please feel free to reach out to us directly at your convenience. Thank you!

Edencrest at Riverwoods

| Reviewed by

I Visited This Community

Edencrest at Riverwoods was OK. It was new and just starting, so there weren't very many people in it, and they didn't seem to have many activities. Those things were important to us.

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Provider Response

Thank you for reviewing Edencrest at Riverwoods in Southeast Des Moines. We value your feedback and would like to learn more about your experience touring our two year old community. If your time allows, we would be grateful if you could reach out to us at your convenience to discuss this topic further. Warm regards!

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