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Im using Right at Home Lake and Sumter Counties. Theyre doing fine, they send people when I want them, and we have had no problems. They responded the fastest of the three agencies I called. The caregivers are very good, prompt, and helpful. They help my fiancée since she had a stroke and cannot walk by herself. They transfer her from wheelchair or walk with her if she wants to walk.
Overall, Right at Home has been very responsive to what our needs are for cooking meals, doing laundry, going to the bathroom, and changing clothes. I would rate the day service a 4 and night service a 2. I worry more about night. I want to make sure they're available if my mom needs help, and we've had a lot of people fall asleep, and my mom ends up not getting any help. I call and give feedback and they take action. It happens a lot. They're good during the day, and just OK at night. If the caregiver's not available, they always have somebody there, so they're reliable and dependable. They should find people who don't fall asleep at night.
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