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A local hospital recommended that my aunt go to the rehab unit at Brookdale Mtn. View. The lack of communication between the administration and the family was awful. Instead of having the Brookdale staff contacting us and scheduling a meeting to let us know of the progress of my aunt's health, we scheduled it ourselves. That was AFTER the complaint that was filed with the Public Health Department. That was AFTER a bedsore 5 cm long - and UNDRESSED - was discovered by a family member (staff had known about it for 3 days). That was AFTER my aunt complained that she was dropped while being weighed (all staff were questioned about the incident and since no incident report was filed, administration says "it didn't happen." However my aunt is still talking about it.). My aunt declined rapidly after the above mentioned things and nearly died of starvation and dehydration, some in part to c-dif. The best thing to happen to her was when she declined her meds and was transported to the hospital. I would advise anyone with a loved one to be sure to research, personally look at and ask questions at several long term facilities, assisted living facilities or rehab facilities. You ALWAYS want the best care for your loved one!
Brookdale Mountain View Denver is concerned about addressing the residents individual health and social needs. These factors are designed to give everyone a choice of activities through a series of specialized programs such as: Exceptional Experiences Everyday, Independent Living, Personalized Assisted Living and Optimum Life. Each one of them encourage residents to celebrate the most of life.
The staff and physical therapy staff were great. I would have rated the facility all five stars except sometimes short staff and my mom had to wait for help. Otherwise would recommend it for loved ones.
Newer facility with nice amenities. The staff could afford to be a bit more attentive to residents when the call button has been pushed. Unfortunately, the time it takes for a staff member to respond is too long. This is something that can be easily corrected by management, however.
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