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My biggest complaint is the false promises and the cleanliness which is almost non-existent. They claim to provide cleaning and if all you care about is your toilet being swished you'll be satisfied but if you actually expect minimal cleaning, you will be greatly disappointed. Further, they make promises about services or discounts they will provide and they never come to fruition. Very sad, for the amount charged... However, empty promises aside, the staff are generally friendly.
The benefits include the medical staff. Outstanding. The activities are plenty and varied. Unfortunately the facility and grounds are not as clean or well kept. Example: the same light bulbs have been burned out and not replaced for 4 months so far. The house cleaning service seems minimal when compared with the weekly charge for the service. The meals include daily items high in fat such as gravy and whipped cream.
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