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My mother was in Island Shores. It was good and bad. Barry was very good. He bent over backward to do anything he could, even beyond his job description. The head nurse, Cathy, was pretty good. She tried to help Mom with everything she possibly could. The fan in the living room broke and it took them a whole week to replace the fan. We were not happy with them. They couldn't regulate the heat in her apartment. My sister wanted a printout and she went to every single thing on it and found out that Mom was being overcharged for things. There was lack of help and 99% of the food came up cold or lukewarm. She had to call to have somebody heat it up again for her. It was not a real pleasant experience, but there were some CNAs that were great. They made the facility look really nice. She had real nice ritzy looking furniture in her apartment and the place always looked really nice, except one of her dressers had a broken leg on the bottom and all they did was kick it back up and let it sit. They did a lot of activities, but it's very expensive to be there. When she pushed her button, the girls would come in and turn it off and not come back, so she had to push it again.
Island Shores was a very nice place. It was close to downtown, which is important to me. I like to exercise at the Y and it's about a half a block away. Everybody seemed very friendly. The dining area was cozy. The person who accommodated me during the tour was great.
The atmosphere at Island Shores was great for old people like me. It's very good. It had several stories and you'll use an elevator to get to any of them, which is very convenient. They serve breakfast and lunch. They have an on-board medical facility and several social activities like playing cards, game boards, and things of that nature. We spoke to the manager, and I found the staff to be very friendly and excellent.
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Island Shores was very nice. The only thing that we didn't like about it was that it was in Neenah and we were looking for something in Appleton. However, they did have pretty much all the amenities and it was very clean. The unit was very roomy. They also had a nice breakfast facility and they serve rolls and coffee in the morning. They provide 3 meals a day.
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