Assisted Living Community in Spokane County, Washington

Kalena

Filthy, management plays favorites, management lies to rent too you, not safe, a lot of bullying and goes unrecognized, no updates/renovations since opening but the prices rise, a lot of clicks too include with management, the people bite their tongues on truths as to not have management make up a reason to try and kick you out! It's a travesty that you cannot live in peace, especially when you bring a ton to the community and are taken for granted.

redrob1

staffing problems. disorganized management. poor morale. overworked under staffed poorly trained

Ann, daughter

This is a horrible facility to place a loved one. The sales pitch was wonderful, but it all changed after we moved my mom in. House keeping was terrible. They say it’s done twice a week but we didn’t find that to be the case. We had to hound them to get it done. The toilet in her room rarely flushed. They rarely supplied toilet paper, tissue or paper towels. We’d have to ask for them when we visited. We were told they had a podiatrist that visited twice a month. Well, my mom’s feet looked horrible. Low and behold, no podiatrist. They said nursing would handle it but we ended up doing it ourselves because it didn’t get done. My mom developed severe edema while at Brookdale. This wasn’t their fault, but why didn’t they notice all the open sores on her legs when they showered her once a week? We had to get a wound care specialist because of their neglect. Lots of oven fried to death chicken strips are a standard meal. I never saw a meal that I’d serve in my home. Management is full of excuses but doesn’t ever seem to have an action plan to remedy a situation. They are also terrible at returning phone calls. All of this comes with a pretty high price tag. You should be able to expect excellent care, clean room, clean clothes, toilets that work, decent food, and responsive management. I will say that Stacey the receptionist is outstanding. But sadly that isn’t enough to overcome management that is lazy and complacement.

Carol

The apartments at Revel Spokane were very beautiful and very nice. They had a lot of good amenities. They had a library, cafeteria, pool, patio, craft room, and barber shop or salon. The café also had a little snack area. They also go on tours together. We were offered a meal there but we really didn't have the time. The only complaint I have was that we didn't know the cost going in and it is quite expensive. The staff told us about a certain amount for the first person, and then later disclosed that it's $500 for the second person. That blew our minds. I thought to myself: if they can't tell us the truth from the very beginning, we won't do this. Information should have been up front and it wasn't. It was one woman that gave us the initial information and another woman, who gave us the tour, was very nice, efficient, answered all our questions and told us about the additional costs.

K.B.

I found Brookdale Nine Mile for my parents. It's been good other than my dad passed away after they'd been there less than a week. They've taken excellent care of my mother, they've been great, and I can't say enough good about them. They've really bent over backwards to help her through this, especially with the pandemic going on. It's a smaller facility, and the care is really good because they're not spread out. The activities are much more limited than they would be in a normal situation, so she gets bored. For the most part, it's going pretty well. She moved to a smaller room, because they have a separate wing of the facility for the newer, incoming residents so they can be quarantined. Once she moved to the other room she was able to walk in the hallway while wearing a mask and keeping her distance. They have a crafts room and a library.

Colleen

Fairwinds – Spokane was a very nice facility, and the people were very nice. It was a little bit more updated, more like you're walking into a nice hotel. The person who helped us was very nice and thorough. The place seemed very clean.

John

We're moving into Fairwinds - Spokane. It's very nice, and the staff was very competent. We've only eaten one meal there, and the dining area was very nice. They had a five-entree menu every night, so it's very good. They had a lot of activities. The apartment was one-of-a-kind in their unit. It's quite unique and quite expensive.

Frank

Fairwinds - Spokane was a very nice place and it had a lot to offer, but we couldn't afford it. Everybody was good to us. We had a meal there and it was good. They offered us more than we could eat. We only saw one room that was occupied. It looked very comfortable for two people. It was spacious, very clean, and well maintained. They don't have a lot of grounds because it's situated basically in the city, but there is ample parking and it was an easy walk to a lot of restaurants and other things. The staff was very friendly and they took very good care of the place.

Joy

We chose it for my mom, and they've been doing pretty good. She's loving it. They come in all the time, clean, do her laundry, and keep it up. There are all sorts of activities, like Bible study, church, and bingo. There's piano in the lobby, so sometimes after dinner, somebody plays the piano, and all the residents stand around and sing songs. They have movie nights, and activities where they go on little field trips or down to the grocery stores. They keep her pretty busy. Everybody that I met was very friendly and very helpful. The food is great.