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Island House

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I Am A Friend Or Relative Of A Current/Past Resident

My mom lives at the Island House. There are several issues you should consider before moving there. We are very disappointed in the food service and quality. Several times a week my mom waits 45 minutes - 1 hour for her food. Often when the food comes, the order is incorrect or the food is not heated properly. When I have brought this to the attention of the management, he has no suggestion on how to solve the problem. Several items in my Mom's apartment need fixing. The repairman comes and goes. It takes about 1 - 2 weeks before he comes by. Sometimes the problem is fixed and sometimes it is not fixed. The staff does a basic job but they do not reach out to help. When my Mom asked for help getting back to her room because she was dizzy, the staff person got a chair for her and left her. My mom eventually called me to come help her. We hesitate to move her since she is familiar with layout and routine there, but we are looking.

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Island House

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I Visited This Community

Beautiful relaxed community, very friendly and comfortable. They have good food with many choices and no set meal times, you can eat anytime during the day that you like. Close to everything & they provide a great assortment of activities to participate in.

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