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Heritage Green of Hanover

| Reviewed by

I Visited This Facility

Heritage Green of Hanover was a very nice place. It was undergoing renovation when I was there. I didn't see anything I don’t want. The place was new, but they didn't give me a thorough tour like I got from other facilities. It was very nice on the outside. It was much smaller, so it didn't have as many places available to the residents.

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Provider Response

Thank you for visiting Heritage Green! You must have visited quite a while ago because our renovations were completed in December 2017 and we held a Grand Opening event in January. We would encourage you to come back and visit again. The renovations are done, and I would love to show you the *whole* building including the bistro, fireplace, two dining rooms, activity center and outside gardens.

Heritage Green of Hanover

| Reviewed by

I Visited This Facility

Heritage Green of Hanover was very nice until they wanted a $2,000 non-refundable deposit. Even though my husband died two days before he was to move in, it didn't matter because it was non-refundable. I spoke to the director there and the best she could do was apologize. However, the location was perfect for me and the grounds were very nice. The place was clean and well-maintained. Still, my experience with them was not good when they wouldn't give me my money back.

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Provider Response

Please accept our condolences on the loss of your husband. Although I know that the Executive Director explained our policy, the deposit was non-refundable because you had begun to move belongings into the apartment. Even though your husband hadn’t moved in, the apartment was occupied. I recognize that this is unsatisfactory to you, but I wanted to reiterate the message from the Director as well as send our condolences.

Heritage Green of Hanover

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My uncle and aunt are at Heritage Green. The community is wonderful to work with, especially the director who has been very supportive and helpful. It's assisted living, and they could be moved to memory care. The dining area is very nice with menus and everything set up in several dining areas. They have different folks come in and play music. They have a library and excursions where they take them out to stores and places.

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Heritage Green of Hanover

| Reviewed by

I Visited This Community

24-hour care available for residents. Clean facility offering a memory care unit and hospice care. Friendly and engaging staff members. Loving and engaging staff members. The intensive level of care offered is a great opportunity for those with high level of needs. Often times the staff goes above and beyond the basic needs and offers extra services to residents. This facility is high quality and extremely accommodating.

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