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I didn't care for Chateau Brickyard. It looked more like a nursing home to me. The parking situation wasn't very good if you have a car. It had a ramp that you have to wheel up and it has an incline which would be hard for me to go up and down. The rooms were too small. The staff was very good and explained things to me. The way it was set up, I didn't feel at home there.
My parents moved into Chateau Brickyard. It’s close by, active, and a reasonable price. They have outings. Residents can get a ride from the community for doctors' appointments. They have a chapel, a recreation room, a library, exercise room, and an outdoor patio. The person who helped us was very helpful.
If I could choose NO stars out of five I would. Let's begin: 1. Internet access was down almost all of the time, and took over four months to fix after countless complaints. 2. Air conditioning units on roof just above apartment were very noisy and distracting. Had to close balcony doors a lot of times to try to muffle noise to get rest. 3. New business building construction next to facility created a lot of dust and noise and the newly constructed building completely obstructed her view of any scenery she had. 4. Food was poor quality and could not be eaten most of the time. 5. Their empty promise of a better quality of life provided for my mother was not taken seriously and ignored after countless attempts to reach out to staff for help and requests for improvements. 6. Untrained staff could not assist in times of need and emergencies. 7. Corporate culture for bottom line profits was clearly their agenda rather than providing basic human compassion or understanding toward my mother. Unfortunately she was in too poor of health and we could not afford to move her away from here anyway. I deeply shame myself for agreeing for my mother to survive here the last 18 months of her life and now she is no longer with us. I will have to live with my poor decision. I'm deeply sorry as I only wanted her to have a better quality of life and have some contentment, feel welcomed, and cared for. Chateau Brickyard representatives came across as very caring and nurturing.. after she moved in and they were getting their money... all of that stopped abruptly. I can't speak for the other residence here, but I can tell you with confidence to please choose very wisely before considering to send your loved ones here.
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