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The Village at The Woodlands Waterway

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I visited this facility

We've made a deposit on an apartment in The Village at The Woodlands Waterway. We liked the cleanliness first of all, the friendliness of the people, and the amenities. The size of the apartment is what we were looking for. We also looked at the food menu. The person who gave the tour was very friendly and very helpful.

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The Village at The Woodlands Waterway

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I Visited This Facility

If I should have to choose between the places I've seen, I would choose The Village at The Woodlands Waterway. I like that it's just within walking distance to the library -- only two blocks -- and it's on the Waterway, which is lovely. It has a beautiful view, and they have the Woodlands Trolley that can take you over to the mall, the theater, and shopping, and it comes by every 15 minutes. There is sheltered parking, but I was told that usually after you've been there a couple of years, you just give up your car, because it's so much easier to use the trolley to go everywhere. It's close to our doctors and very accessible. They do have lectures, it's close to the movie theater, and they do outings on senior days, which is great. They have quite a few activities. The staff was very nice, and we were offered a meal, but we did not go. They have an indoor swimming pool, exercise classes, beautiful verandas, every unit has a balcony, and you can hear the music from the pavilion, which is very nice.

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The Village at The Woodlands Waterway

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I Am/Was A Resident Of This Facility

I went to The Village at The Woodlands Waterway for respite. The biggest problem is that they consistently don't have enough hot water, and they seem to be unable to fix it because they're using an antiquated system. I heard from other residents that the maintenance seems to be their main issue. Other than that, the staff was good, the food was good, and everything else was fine. Their main advantage is their very nice location.

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The Village at The Woodlands Waterway

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I Visited This Facility

Village at Woodlands Waterway is conveniently located near a lot of good restaurants and shopping destinations. The food is good according to some of the residents. It's a very clean, modern, and new-looking place. The appearance was nice and the grounds seem well-maintained. Also, the staff was very friendly and professional. They have transportation and it seemed very accessible. I know that they also have a lot of activities posted in their events calendar, although I didn't witness any going on. It seems like it would be worth it and what you pay for is what you get.

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The Village at The Woodlands Waterway

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I Am A Friend Or Relative Of A Current/Past Resident

It is an attractive property, in a great location. However, the management and quality of care given residents is very poor. The caregivers and Med Techs in Assisted Living and Memory Care were poorly trained. In Memory Care the ratio of caregiver to residents was 1 to 15. Although promised, there was no "memory care program". The nurse who works only eight hours per day, said The Village is not licensed to have a defibrillator. There were only a few CNAs among the caregivers. The food was tolerable, but not a healthy diet for residents who have high cholesterol, are diabetic, or require any dietary restrictions. The one plus is the transportation amenities.

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The Village at The Woodlands Waterway

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I Visited This Community

I liked The Village at the Woodlands Waterway. It felt more open and airy. I was very disappointed that the staff member we had an appointment with did not tell me upfront that she had another meeting with a client, but I was really impressed with the person who did tour us. They gave us a little goody bag and thanked us for visiting. The dining room was beautiful. They had transportation for the people.

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Provider Response

Thank you for providing us with your feedback! We were excited to learn you had such a positive overall experience, and would like to apologize for any confusion on the visit schedule. We would appreciate the opportunity to learn more about your experience, and invite you to reach out to our Executive Director through our community phone number.

The Village at The Woodlands Waterway

| Reviewed by

I Visited This Community

The Village was very beautiful and looked like a resort. They were very friendly and had an opening for my mother-in-law, so they were really trying to sell the place. They had lots of activities, even more than where she’s living now. In this place, it seemed you could do whatever you could dream of. It was very nice, but you had to have money for that. The staff was very nice and very friendly. As a matter of fact, I just popped in because I emailed them, but they gave me a tour and everything.

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The Village at The Woodlands Waterway

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I Visited This Community

Wow, this location is perfect! Village at the Woodlands Waterway is absolutely beautiful. When I walked in it felt like I was on vacation at a fabulous resort. This community is peaceful, relaxing, and reminds me of a nice getaway spot. Once inside you are welcomed by relaxing sitting areas and for someone like me who loves to read, this is like heaven. The staff seemed very personable and caring. The food smelled wonderful and tasted just as good. All of the living spaces that I saw were clean, neat, and organized.

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Provider Response

Thank you for taking the time to comment upon our community. We are delighted that you enjoyed your experience at The Village and will work diligently to retain and improve upon our amenities and services. Our ultimate goal is to provide the best in-class service to our residents.

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