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Greatwood at Sugar Land

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

We moved my mom into Greatwood at Sugarland, and the main reason is the residents that we meet when we are touring. They are very witty, talkative, and friendly. She visits with the residents, which is important because she has personal interaction. They have music. She is a Catholic, and they bring the Eucharist on Fridays. They also play dominoes. I love the staff. They know her by name. They really love all the residents. They make them feel very welcome. I cannot think of a better place for my mom to be. She had three meals a day. She does not have to pay for snacks, and if she wakes up at 9 and feels hungry, she can call, and they will deliver it for free. I think they have free manicures and pedicures, and she gets her hair done. Actually, she is 80, and she had her first manicure when she turned 80. They have a doctor that comes in and if you don't like him, you can take them somewhere else. If they need to go to the doctor, there is also transportation on Wednesdays. However, we are happy with the doctors that they have there.

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Provider Response

Ellen, thanks for sharing your review of our community! We appreciate your feedback and we're so pleased that your mom is making her home with us! Our residents ARE the best; they are so welcoming to new friends, and they are a great representation of Greatwood at Sugar Land!

Greatwood at Sugar Land

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

This place is a joke and uneducated management work here. In the last year this place has gone down hill. Building is old and worn out and smells down the halls. They have water leaks through out the building and in some apartments. Managers are never there and the food is horrible. People from corporate come down and pass by you without even speaking just like their managers do. I don't recommend it to anyone and assisted living staff is always running short and never enough help.

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Provider Response

Thank you for taking time to post a review. As the Executive Director, I speak for all of us here at Greatwood at Sugar Land when I say that we take all feedback seriously as we strive to create a positive experience for residents and employees alike. I would appreciate the opportunity to hear any additional input you may have, and invite you to reach out to me directly at our community phone line. Thank you again, Jessica Del Aguila

Greatwood at Sugar Land

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

One year ago, I would have rated this 5 star. In the last year, the situation has changed drastically. The food has become very institutional and not in a good way. In the Independent Living side, there is a smell that is more representative of a nursing home. The common areas have spotty air conditioning. Overall, the facility is needing attention. Continued respectful complaints have gone unheeded. Wish another decision had been made for my parent. Yet the cost is quite high.

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Greatwood at Sugar Land

| Reviewed by

I Visited This Community

This community is apart of the Greatwood subdivision allowing for families to be near to the loved one. The property is beautiful with perfectly manicured landscape and the staff greets everyone who visits. I have heard only great things regarding the quality care provided by staff at this facility and can see how everyone I spoke with had great things to say about this community. Schedule your tour today.

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Greatwood at Sugar Land

| Reviewed by

I Visited This Community

Greatwood at Sugarland has a very cozy up-scale feel when you enter. The staff is kind and friendly. The administration staff are professional and helpful, and the nursing team show a lot of loving care to the residents. Some of the residents seem to be really down to earth and content. While others seem to be bit conservative. There are plenty of things to do for the residents to maintain their quality of life. When dining Seniors are served a well balanced meal. Depending on your preference, the taste may be a little bland. Overall, they are a wonderful independent/assisted living providing great care.

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