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The place is clean and looks better than other places we looked around SA. But even I stated it would be a 1 to 2 weeks stay, they asked to pay for a whole month, with the promise that in a "reasonable" time they will reimburse the money for any portion of the payment not used; which is around $3,570.00. Two months later and more than 20 calls, I still have not received a refund to the credit card. I wonder if they will refund interest that has been added to the balance on the credit card for 2 cycles.
Parklane West is an assisted living and skilled nursing facility located near the San Antonio zoo. When I visited this facility, I was looking for a skilled nursing facility where the staff were friendly and caring. I noticed that this facility has that. The staff assisted me in receiving the information needed to make a selection. This is a facility for residents needing assistance with activities of daily living. There are many services here on site as well including physical and occupational type therapy. Activities are adequate here and meet the needs of the residents. I saw an art class in progress during my visit where the residents were painting ceramics. I also noticed the most of the residents here are really friendly and enjoy conversing. There were also a few residents sitting outside socializing with one another. A few residents had sitters or family assisting them as well. One resident had a private nurse assist her during a walk around the facility. The nursing staff seemed to be very busy here, but were helpful when I had questions. They also were periodically checking in one the residents during the day and filling water pitchers, etc. What I liked about the staff is that although they were busy, they took the time to care for their residents and perspective clients. There is no need to ever leave the facility except for a medical appointment. There are barber/beauty services, hot meals, physical activities, card games, parties, music, and many other social events here. The facility is adequate and will meet the needs of residents who require nursing assistance. Parklane West is also very affordable and offer many payment options. They accept Medicaid and Medicare here, and will assist you in finding payment options. Also, many activities have been implemented for the residents, and lots of engaging social events are available. There is not a lot of variety of activities for the skilled nursing residents, and this is something the resident's family can request during the visit. Overall, nice facility and nice staff is what you will find at the Parklane West.
Parklane West San Antonio is a wonderful community, in terms of quality of staff, cleanliness, and resident satisfaction. Whenever I visit the residents seem content, the community is clean, and the staff is always there willing to assist. Parklane West has improved since past visits I made here. The quality of staff has improved thus the quality of care has improved!
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