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The staff is exceptionally rude. Abraham, the director, lacks severely in communication skills. His lack of concern for legitimate complaints and concerns affects patient care. I cannot stress how rude and dismissing the staff is when legitimate concerns are brought to their attention. From the Director all the way down to the receptionist. I found the caregivers to be extremely untrustworthy as well. The Crossings needs better management to address the concerns and behavior of the inept, distrustful, dismissive staff at The Crossings.
The Crossings was a complete center which had independent living, assisted living, memory care, and skilled care. It was new, very attractive, and they were run by the Methodist Community. I tried the food and it was very good. They had off-center bus trips to supermarkets and medical appointments. There were washers and dryers and a full kitchen in the apartment I'm getting, and you can eat three meals a day in the dining area. The staff member was very informative and very welcoming.
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