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Brookdale Willowbrook Place

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I Am A Friend Or Relative Of A Current/Past Resident

My mother-in-law was in Brookdale for about a year. The treatment and service was terrible, and they cost even more. The staff was very poor, inattentive, slept a lot, and paid no attention to the residents. They offered all kinds of things, but they didn't do anything and charged for every service. In a year's time, the cost went from $3,500 to $7,700.

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We are sorry to hear your experience was less than you expected. Please call our Resident and Family Connection Team so we can learn more details to your concerns.

Brookdale Willowbrook Place

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I Visited This Community

This facility is in a good area. Close to many restaurants, stores, and a pet store. The facility was very cozy, the staff was welcoming, they were very helpful, and more. They made sure that all my questions were accurately answer. They were organized with everything they did. They made this experience go by smoothly. The facility is also very nicely decorated.

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Brookdale Willowbrook Place

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I Visited This Community

I love the area that Brookdale Willowbrook is located in, it's close to everything! As soon as you walk in you are greeted by welcoming staff. Everyone seemed very personable and caring. The food smelled wonderful and tasted just as good. All of the living spaces that I saw were clean, decorated, and there were nice homey sitting areas for visiting. I didn't observe any activities, but I saw their activity calendar and it was well planned. I also had a chance to talk some of the staff members and they were wonderful in terms of being passionate about the car of their patients.

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