I Am A Friend Or Relative Of A Current/Past Resident
My mother-in-law was in Brookdale for about a year. The treatment and service was terrible, and they cost even more. The staff was very poor, inattentive, slept a lot, and paid no attention to the residents. They offered all kinds of things, but they didn't do anything and charged for every service. In a year's time, the cost went from $3,500 to $7,700.
We are sorry to hear your experience was less than you expected. Please call our Resident and Family Connection Team so we can learn more details to your concerns.
I Visited This Community
This facility is in a good area. Close to many restaurants, stores, and a pet store. The facility was very cozy, the staff was welcoming, they were very helpful, and more. They made sure that all my questions were accurately answer. They were organized with everything they did. They made this experience go by smoothly. The facility is also very nicely decorated.
I Visited This Community
I love the area that Brookdale Willowbrook is located in, it's close to everything! As soon as you walk in you are greeted by welcoming staff. Everyone seemed very personable and caring. The food smelled wonderful and tasted just as good. All of the living spaces that I saw were clean, decorated, and there were nice homey sitting areas for visiting. I didn't observe any activities, but I saw their activity calendar and it was well planned. I also had a chance to talk some of the staff members and they were wonderful in terms of being passionate about the car of their patients.
Description of Brookdale Willowbrook Place
Nestled amid the hustle and bustle of busy Houston life, Brookdale Willowbrook Place (formerly known as The Hampton at Willowbrook) is a senior community providing personalized assisted living and Alzheimer's/dementia care. The customized care we offer helps ease residents through lifestyle transitions, promotes their independence, and enhances their happiness. Our residents are served by an exceptional, dedicated, and caring staff that genuinely loves serving the wonderful people that call our community home.
Brookdale Willowbrook Place is one of the more than 1120 communities managed by Brookdale. As one of the nation's largest owner and operator of senior living communities, we are constantly innovating and evaluating new and better methods for enriching the lives of our residents.
At Brookdale Willowbrook Place, residents enjoy all the comforts of home in their personalized apartments. We offer a range of private, shared, studio, and one-and two-bedroom styles to fit every taste. Standard features include plush carpeting, beautiful window treatments, large closets, and private baths with walk-in showers, and optional features include furnishings and fully equipped kitchens.
Common areas are spacious and accommodating throughout the community, ideal for socializing, entertaining, or reflecting quietly. Residents gather in the kitchen for cooking class, enjoy a riveting novel in the library, get a thorough workout in the fitness center, or enjoy a family celebration in our private dining area.
Our beautiful grounds are ideal for strolling among the park-like setting of our community campus.
Our personalized assisted living offers support to residents needing assistance with daily activities such as bathing, dressing, and medication reminders - as much or little as is needed. We also offer skilled nursing services at our new state-of-the-art healthcare center.
Our resident-centered dementia care is designed to meet the specific needs of those with various levels of memory impairment, including daily structure and encouragement to maintain a resident's abilities.
At Brookdale Willowbrook Place, it's our mission to help residents enjoy and celebrate life every day.