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Brookdale The Heights

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I Visited This Community

This facility didn't seem as well kept as some of the its other locations. The faculty didn't seem as welcoming and upbeat as the other facilities. While I was there was a woman complaining about the poor service. The place seemed very unorganized. This facility must have very poor management. The faculty didn't really seem equipped with the knowledge to work at a place like this.

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Brookdale The Heights

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I Visited This Community

Brookdale Heights is a little older so it doesn't appear to be as clean and well maintained as some newer facilities. Some of the staff seemed disengaged and not really connected with the residents. While visiting I really couldn't see any direct leadership, it was like everyone was just managing themselves. Overall the facility is not updated, the food is moderate, the living space is adequate, and the staff seems preoccupied with their personal tasks instead of their professional ones.

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Brookdale The Heights

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I Visited This Community

Brookdale the Heights, is an assisted living community that I visited recently. The facility offers the comforts of home while providing necessary care to assure that each resident is able to accomplish activities of daily living. Upon reviewing the facility, I was informed that many improvements had been made. My initial assessment of the facility was that the facility was clean. The staff was friendly, although they appeared to be multi-tasking a lot. A few staff members seemed occupied when I passed them in the hall and barely spoke. However, the majority of staff members were friendly and appeared genuinely happy to be there. This was important to me because I never want to place my loved one in a facility where the staff is overworked or unhappy. There were activities for the resident; however improvements are needed in this area. There seemed to be an attempt to make sure that each resident was involved, but there was not much variety. The facility offers nutritious meals and allows the residents to customize to a degree. I do feel that there were not enough food options. The Heights is a nice community that has undergone many upgrades in the past decade. The community is trendy, and there are a variety of shopping and restaurant options nearby. Nonetheless, there needs to be more activity and food options offered on site to allow residents to receive a more balanced quality of life. When reviewing this facility for my loved one, I did not find an activity that was interesting to my family member. The facility does have activities, but not enough for the variety of residents and their needs. The facility was visually clean and organized, however, one of the rooms had a faint smell that was corrected a short time after. Other than that, I did not notice any untidy areas. I did view someone who was cleaning who did not clean the doorknobs, and I feel that cleaning doors and doorknobs are essential to thorough cleaning. Nevertheless, the staff was not sitting around but was taking care of their residents and busy. I would recommend this facility to anyone looking for an assisted living facility for a loved one who can function on their own with minimal assistance. The facility does provide assistance with showering, dressing, housekeeping, and eating.

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Brookdale The Heights

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I Am A Friend Or Relative Of A Current/Past Resident

Disappointing. Moved my mother in in May of 2012. it took 30 days to get them to do the insert for the refrigerator and microwave they promised would be done in the day after she moved in. I requested they do her laundry, they agreed. We set up a payment schedule $7.00 per load. They never did the laundry. I ended up taking the laundry home and finding medications in the pockets of her clothing, because they were not making sure she was taking the medication. I spoke to the Executive Director about this, and was assured she'd take care of it, and it has happened four additional times--each time i have spoken to the ED and nothing has changed. The medicine supervisors also have the tendency to hand the medication to whoever is with my mom and ask them to give her the medication (even once when someone was standing next to her in the elevator) so much for privacy and dignity. In addition they tell you the residents are given food choices when the reality is that a pre-prepared plate is set in front of the resident with out care for choice. the activities programming is almost non-existent (scheduled things don't always happen and few things are scheduled). I've been paying for "stand by" shower assist only to discover my mom has been hanging her urine soaked cloths in the shower to dry. The team has either been a) taking the clothing out of the shower (not doing the laundry I ask them to do) and then have her take her shower and then they rehang the clothes in the shower or B) They don't see she gets the shower- but they charge for the service. The most recent incident is when I made a request for a light bulb on November 7th because my mom gets up at night to use the restroom. On the 9th I got a call (I was out of town) that she fell but was "ok" I asked if they had changed the bulb, they said "no" but they would do it immediately. On the 11th I got a call that she fell but was "ok" i again asked if the bulb had been changed? I was told "no, but they would do a maintenance request" I called my mother on the 13th and she said she fell again and got herself up. I called the community and found out the ED was out of town and then I called the Vice President of the region, I discussed my concerns and told him I was out of town but was out getting a light bulb so when I returned I'd replace it. He assured me I did not need to buy a bulb and that he would contact the regional director to deal with the situation. She (the regional Director) called me on the 14th and assured me she would deal with the situations (care, showers, meals, med passes and light bulb) on the 15th my mother fell in the dark going to the restroom hitting her head, bruising her buttocks and breaking a finger. No bulb had been changed. I took her to the emergency room. I returned from the hospital with her and changed the light bulb. Then after I called the regional director to let her know my mom had fallen and broken a finger, the maintenance guy shows up to change the bulb.????? To top that off I gave the pain medication to the visiting wellness nurse ( the community nurse quit or was fired) and told her I needed to make sure my mom "got " the medication and "actually takes it" and told her how they have been found in her pockets and the med passers are handing it to others to give to my mom and she assured me it won't happen like that anymore. Sat Nov 17th two days after that conversation the Med passer hands a friend visiting my mom her medication and asked her to give it to my mom, and then later that day on the next med pass hands it to a friend in the elevator to give to my mom. The upshot is that while I am currently looking for a safe environment for my mom I've had to go to the extreme of hiring a "sitter" to make sure she is cared for, until I can get her to a good place.

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