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This community is spot on with customer service. I've toured this community during several times of the day and they are always pleasant. The building is very clean and well maintained inside and outside. The hallways are fresh in regards to scent. The care team members are always looking out for the bet intetest of the residents and even keeping families abreast. The staff are always smiling and ready to answer questions or give a helping hand. The menu is resort like and that includes taste and varation. The activities are stimulating and the activities director encourage activities.
To quote my husband, "your mom is living a vacation". He is referring to the quality of food, activities, care, cleanliness and facility. All of the staff know residents by name and speak to them regularly. The rooms are bright and cheery with adequate room. I have a hard time finding my mom due to her constant involvement in activities. I researched several places and had even placed my mother in one which on the surface appeared to be a good fit. As it turned out, promises made on the front end were not kept. There were no activities, the food quickly degraded and level of care was inadequate primarily due to constant turnover. I removed mom from this place and brought her to the community of Atria where she is thriving.
Atria Grapevine is a beautiful facility that offers quality living for the independent senior who may also want to be pampered somewhat. This is a very well kept and managed facility that anyone could be happy living at.
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