8000 Frankford Road
I Am A Friend Or Relative Of A Current/Past Resident
We would NOT recommend Highland Springs to anyone. We had our father in the memory care facility at Highland Springs from Fall 2014 to Fall 2015. The experience was very traumatic. While it's a beautiful looking facility we had numerous issues. First, there were multiple instances where our father fell and was left lying on the ground for several hours. We had a camera in our room so we could see the time he was left there. Even though the staff said they would do hourly checks after the first incident we kept having this issue come up. We moved to having a caregiver at night, but found that we needed someone there 24/7 due to the lack of care (at one point he lost part of his finger when it got caught in a door). We weren’t the only ones with additional staff. We also found ourselves having to take our dad to the hospital for random medical issues and having to actively manage his day to day care – this despite the fact that they have caregivers, nursing and doctors on staff. Finally, the costs became extremely expensive. Not only were we paying more out of pocket for the additional care, but there was no cap on what they can charge. We heard some people ended up being charged thousands of dollars extra a month because their points kept going up (they have a point system which is the basis of how they charge). Ultimately we felt our father was neither safe nor happy, and all this while our costs kept going up. It was extremely difficult to move him as anyone can imagine, but it is night and day with our new set up. The new facility really understands how to manage their residents, works as a cohesive unit with the family, the doctor, their nurses and staff to give him truly quality care. We are now visiting family members as opposed to active managers of our dad’s care and we have never had to take him to the ER/hospital. Finally, we pay the same monthly rate no matter what happens for the duration.
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