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Elmcroft of Austin

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My husband was in Elmcroft for two weeks. There's a high turnover of employees in the memory care because they overwork them; two of them worked two days in a row from 6:30 a.m. to 11:30 p.m. There's more people to watched in the memory care. Nobody knows what the other is doing, and they don't communicate. They're horrible. However, some of the employees were good to my husband.

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Provider Response

We are sorry to hear that this has been a negative experience for you. Our mission is dedicated to enriching the lives of the individuals who live and work with us. We take this mission very seriously and we are saddened to hear your comments. What you described in your review is certainly not indicative of how Elmcroft does business or treats their residents. We are known for our compassionate, friendly, and experienced staff who goes above and beyond for our residents. We are truly sorry you felt differently and therefore would like to apologize. With that said, we do have new management in place and we are more confident than ever that we will continue to enrich the lives of others. Again, I am sorry to hear this has been a difficult experience for you.

Elmcroft of Austin

| Reviewed by

I Visited This Community

Elmcroft of Austin has a great interior. This facility has a contemporary feel with plenty of interesting furnishings. The décor of this facility make it stand out; some rooms are painted different colors which gives the facility a distinctive touch. I really did like the décor of this building, especially the pattern on the floors in the dining hall. I felt it was very unique and gave the dining area a one-of-a-kind feel. Elmcroft of Austin is a facility with very charming décor. There are plenty of nice perks to Elmcroft of Austin. The facility is very spacious and there’s even a courtyard between the building. Besides this, I felt the facility had nice outdoor spaces and seating areas that certainly looked very comfortable. The outdoor areas were nice and there are plenty of seats to sit and get fresh air. The meal options at Elmcroft of Austin are nicely varied. There is plenty to choose from to the point where you can easily eat a different meal every day of the week. As mentioned before, the dining area had a nice ambience due to its interesting décor. The décor is very charming, with nice accents and a clear attention to detail. I also found the yellow color scheme to be quite soothing. Elmcroft of Austin has a very nice atmosphere, one that makes you feel as if you’re right at home. The facility is well staffed and the workers always appeared eager to show me around and welcome me. As for location, Elmcroft of Austin has a very good location, one that isn’t too far from good establishments. Elmcroft of Austin is an overall winner with much to love. This facility is unique on its own with furnishings and décor that make it stick out. The staff is friendly and very eager to help. The location is good and the outdoor areas of this facility leave little to be desired. I was very impressed with this facility as a whole. The food is also quite good, something that is another plus. Elmcroft of Austin is certainly an overall winner.

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Elmcroft of Austin

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I Visited This Community

I visited this community and was impressed by the greeting and professionalism of the staff. The tour was methodical and included various living options. This community gives back by providing a community support group for people caring for a family member with dementia once a month. Base fees with levels of care added on, good parking, nice exterior paint, single story, courtyard is enclosed by building, and has a locked memory care unit.

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