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The staff is continually turning over therefore there is no quality of care. The staff was usually on one side of the room talking with each other while the residents sat with absolutely nothing to do, not even television. My Mother was usually not clean. Her laundry was always missing or not washed. Other residents were often in her room. Her room was usually not clean. Two sets of hearing aids were lost even though a plan was developed for their care. It was not followed. On the positive side- the OT and PT are excellent. Their positive philosophy should be followed by all staff.
We regret to hear your experience has been less than what you expected. We do appreciate your feedback and have sent it to our district management team for further review.
Brookdale Beckett could use some improvement when it comes to the staff and the perception of the staff. The staff seems withdrawn and distant, but are willing to help if directly asked. The community is pretty clean and it the residents don't seem to be neglected, so the quality of care is good. The activity and menu planning seemed adequate as well.
This place really is unprofessional and not fit for my mother. I recently had my mother in there for about a month her cholesterol is off the charts she has gained weight and medicine was not distributed properly. The caregivers are very sweet lady's except one they recently hired who wasn't really all there herself and was and still is very confused and slow my mother and many other residents did not want her in there rooms. The caregivers always try to tell there managers or nurses they see change in the resident they are caring for and they don't do anything about it till last minute. Yes I was very close with the caregivers who took care of my mother if I could just take some of them with me I would have that place just asks to much from them for such little pay. After I was told all the extra charges for trays delivered to the rooms, or meds being passed out, and laundry was to pay the employees more. Another resident told me they raised their rent because they were told it was for the employees. I I don't like the way they treat my mother and the caregiver!!!!
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