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This is a beautiful community. Most of the staff are hard working and pleasant but receive little praise or respect from their administrator. Care givers seem to always be sitting and not doing much at all. Other departments seem to struggle to complete all the work assigned and have horrible time restrictions in the service they are able to provide causing them to be overwhelmed when taking care of our loved one. Work is not distributed fairly. Food in the dining room is horrible and the Director of Dining appears to be non sympathetic to their needs often walking off abruptly leaving the impression she could care less. The Redident Services Director is hard to contact and does not return phone calls. They over charge for poor service. She has no sense of urgency or appears to not really be interested in what is being said and seems to be falling asleep.
We saw The Solana Germantown and the place was very nice, but they just don’t have windows really that look out. The main big window in the living room looks out to the atrium, but you have people walking by. That was the only drawback. Their dining is very nice and the staff was fine.
I am not trusting of anyone who works there. Stealing is a problem. Do not let your family member have anything of value to include jewels or money, for they can and will grow legs. Several investigations on going as of the time of this post. They seem to charge you for almost anything. The Solana care service has charged us for services even when no one was there. You must go over your bill each and every month meticulously. The management seems overwhelmed with the actual day to day requirements. That is if you can find someone. I wish we could say something positive but we cannot. The Solana, a Brookdale community, leaves a lot t be desired. Be very cautious!
Please be assured that the safety and well-being of our residents is our number one priority. We take theft allegations seriously and management is available seven days a week with expanded coverage for our residents and family. We encourage you to call us any time necessary to discuss.
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