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The Haven in the Village at Chanticleer

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I Am A Friend Or Relative Of A Current/Past Resident

I toured the facility for my father a little of a year and half ago. I choose another facility for financial reasons and ended up regretting it within a couple of months. I ended up moving my dad to The Haven and have had no regrets. The other facility kept him sedated to manage his behaviors. He had no quality of life, could not walk, sat in a chair all day. He has been a completely different since moving to the Haven. Different medications, he walks again, attends therapy and is loved. My only regret is that I did not choose the Haven first. L.D.

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The Haven in the Village at Chanticleer

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My mother has been at the Haven for almost 7 months now. I was hesitant to place my mother anywhere but I was at the place where I could just not take care of her at home anymore. She wanders and had walked away from home during the night. The staff have been wonderful and helped me to calm my fears overtime. I can relax knowing she is cared for and someone is looking out for her. Although no one can ever care for mom like I do, I can honestly say they try. The building is clean, the food is good, the laundry is done and there is always something going on. I would recommend the Haven to anyone who finds themselves needing a place for their love one. Blessings.

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The Haven in the Village at Chanticleer

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I Am A Friend Or Relative Of A Current/Past Resident

After staying there over two years, we just moved my grandmother out. We became concern that something was going on with her. I placed a hidden camera in her room. We have video of her getting out of bed that has an alarm on it and fall going to the bathroom. She needs her walker or help to walk. The staff came in after a minute and placed her back into bed. They did not check her or report the fall. Another night, she was getting up and the alarm was sounding. The nurse came in detached the alarm and left. She did not turn the light on in the bathroom. Grandmother stripped her clothes off and returned to a urine soaked bed to sleep naked until the morning staff came in. If the nurse had took one second to check she would have seen it. I took the video to the Director, Catrina Smith. I showed her the video and told her about the recorder. The same week, two different night staff members entered her room and turned the recorder so we could not see what was going on. She was the only on I told there and truly feel she told them about the camera. Five Star took over after grandmother entered. They have let the place go. The facility is not clean. The food is just nasty. They never have enough staff working. You are told a lot of lies to get your loved one in there. After that, they don't keep there word. I will never trust them again.

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