Reviews FAQ

Below are a few common questions and answers for both individuals who are eligible to leave reviews and businesses who are eligible to receive reviews.

For consumers

Q: I would like to leave a review of a community/service provider. How can I find them?

A: You can search for the community/service provider by going to the homepage. On the left hand side you will see the Find a Senior Home search tool. By selecting the type of community/service provider you are looking for and entering in the city, state or zip code of the location, you can see if the community/service provider is listed on our website.


Q: I left a review for a community/service provider but don’t see it yet. When will my review be published?

A: We do our best to process reviews within five business days. Once the content of your review has been approved by the team, it will be published and an email notification will be sent to your email address.


Q: I want to leave a review, but I don’t want my personal information to be displayed.

A: When you post a review you are given the option to remain anonymous. You are required to create a display name but you can select a display name that doesn’t reveal your identity.


For providers



Q: Will I be able to respond to reviews of my business?

A: Yes. An email notification will be sent to you each time a review of your business is posted.


Q: Will someone be monitoring the reviews for inappropriate content?

A: Yes. We process all reviews according to our review guidelines. Any content that does not meet a specified set of standards will not be published.


Q: I feel that a review posted about my business does not meet the Review Policies. What can I do?

A: Visit our Flag a Review on page to learn the steps you can take in addressing a questionable review.


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