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The staff at Harbour Senior Living of Monroeville was very nice, very personable, and they made us feel very special. They even knew our names when we came in. The person that we talked to was very knowledgeable. My daughter had a lot of questions and she answered them all. The place was rundown. The place needed to be painted and needed new carpeting. They were having some hokie entertainment that my mother would absolutely hate. Their menu wasn't as good because they were just offering sandwiches and stuff.
Harbour Senior Living was OK. The place is all over the place, like when you're walking to your room, it's easy to get turned around, so I can imagine someone with issues having trouble with that. They didn't have many common areas, and I think a lot of the clients were in wheelchairs. Their Alzheimer's area didn't seem like they had anybody involved in anything. They were just sitting in wheelchairs. I felt like we didn't see a lot of staff around. I wasn't impressed with it at all. The rooms and dining area were OK. It's a clean and small place.
Thank you for taking the time to share your experience at Harbour of Monroeville. We are sorry to hear your experience has not been what you have come to expect from our community. We are turning over a new leaf at Harbour and have recently hired a new Executive Director who is very interested in listening to residents and family and to providing the upmost care. It is our belief that she will, along with our wonderful staff and management team make the community the best it has ever been. Thank you for your feedback which will ultimately help us grow as a community. If you have any further questions please call Harbour and ask to speak with the Executive Director.
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