The SeniorHomes.com Rating system provides an indication of the overall quality of a senior living provider. Our ratings answer the question: How well does this provider serve its residents overall?
Why Should You Use the SeniorHomes.com Rating in Your Decision Making?
- It’s unbiased. Because ratings are calculated using a mathematical model, all providers are rated by the same standards.
- It’s developed by senior living experts for non-experts. The model used to calculate the SeniorHomes.com Rating was developed with input from dozens of senior living experts, senior living providers and consumers who have been through this process before you.
- It’s easy to understand with three simple categories.
How Should You Use Our Ratings?
Our opinion is that one of the best ways to choose an independent living, assisted living or memory care provider is by spending time there. Our rating can help you decide which of the options nearby you should avoid altogether and which should you consider touring.
A word of caution: In many cases a community that has a lower rating might actually be a better fit for you or your family, than one that is higher rated. Every resident’s needs are unique and our rating is one of many factors you should be considering in your decision making.
Frequently Asked Questions About Our Rating System
What Is Included in the SeniorHomes.com Rating?
The primary factors that are included in the SeniorHomes.com Rating are as follows:
- Staff: How good are the staff? Friendliness, staff turnover and professionalism are key aspects that are incorporated into our rating.
- Facility: Is the home clean? Is it updated? Does the community have the amenities that people expect today?
- Activities: Is there a full calendar of engaging, fun activities for residents?
- Quality of Care: Are the services that are provided done so in a way that inspire confidence and trust?
- Food: How good is the food? How well does the community accommodate special dietary needs?
Note: One thing our rating system does not take into account is cost. Just as on a travel site like TripAdvisor, more expensive hotels will often have higher ratings, as will more expensive restaurants on sites like Yelp. Here on SeniorHomes.com, you might find that more expensive communities rate more highly. This should be no surprise as more expensive homes are generally newer, have higher budgets for building maintenance and services, have higher staff-to-resident ratios, etc. However, there are many highly rated communities in our database which are less expensive, but have rated highly because of the great setting and care they offer.
How are SeniorHomes.com Ratings Calculated?
Our rating is much more than a simple average of the reviews that have been received for a particular business. The SeniorHomes.com Rating is calculated using a highly sophisticated algorithm, leveraging innovative data collection techniques, and tapping the most authoritative sources of information to provide you a single, simple number to help you make a very big decision for you or your family.
There are three primary factors behind our rating system:
- Opinions of Local Experts: We’ve recruited local experts to provide us their opinions about the senior living providers in their area. Our local experts spend their working lives in and out of senior living communities and span a range of roles including home care professionals, hospice care professionals, geriatric care managers, social workers, referral agents and more.
- Resident and Family Reviews: Positive reviews from residents and their family members are a strong indicator of the quality of a senior living community. Our top-rated communities have a lot of “fans” who were willing to post a review.
- Government Records: We have gathered the most up-to-date records from government sources to help us understand which communities have a great track record with regulators and which ones have fallen short of expectations. Learn more about these records by visiting our State Inspection Data FAQ.
Why Do Some Communities Not Have a Rating?
Can Providers With a Negative Rating Have Their Rating Taken Down or Their Profile Page Removed?
Can the Rating for a Senior Living Provider Change Over Time?
As a Senior Living Provider, How Can I Improve My Rating?
You can improve your rating in three ways:
- Claim and update your profile: By providing more information about your business we are able to make an assessment.
- Provide professional references: The professionals your community works with know you best. These are the home care professionals, hospice care professionals, geriatric care managers and referral agents who are in and out of your community regularly. By providing us introductions, we are able to verify the wonderful job you do serving your residents.
- Encourage residents and their families to post reviews: Positive reviews from residents and their families are a strong endorsement of the quality of your community. Encouraging residents and their families to post reviews of your community on SeniorHomes.com can improve your rating.