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Since this establishment changed names it has steadily gone down hill. Many people there are very dissatisfied with the food for one. Things will arrive uncooked or sometimes as long as an hour late. One time it was raw dried beans. Yesterday it was peach pie with raw dough. Now they have cut down the amounts given. Yesterday, I arrived about 12 noon to find feces all over the toilet seat in my friend's bathroom. This was not a first. I reported it twice and it was still there after 16 hours. He was told that housekeeping was responsible for that. Since there is none on weekends, does that mean it needs to wait until a Monday? Even so it was still there Monday at 4:30 PM. He finally cleaned it himself. This is a person subject to bed sores. If you press the emergency button which we did last night because he collapsed to the floor, I finally had to go and look for help to pick him up. If someone asks for help, how does one know how much of an emergency it is and whether one can wait 15-20 minutes for help? Most staff there are very pleasant, but they need to get in touch with who is responsible for what and the kitchen really needs to get a plan. They can't keep passing the buck.
We appreciate you taking the time to share your concerns. We are committed to providing the highest-quality service and care for each resident and have shared your feedback with our regional team. We would truly like an opportunity to discuss this with you personally and hope you will call us at 877-400-5296.
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