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Town Center Village was pretty typical and clean. The person who I dealt with in marketing was fine. The apartments were acceptable. The residents looked average.
Thank you for taking the time to share feedback with us, Richard. Our objective is to wow and it sounds like we didn't quite achieve that. I would love the opportunity to meet with you over lunch here and see how we can improve.
The total experience is awesome, the staff provide every need with evident care and concern, The food is way past what one would expect of institutional fare although sometimes repetitive and do run out of items. The desserts are yummy and taste like home. The activities are numerous and diversified but many scheduled too early in the morning for some people. Overall a wonderful living experience and friendly atmosphere from both staff and residents.
My mother lived in an independent apartment for approx. 5 years and then in the assisted for 2 years. When she deteriorated further, mentally as well as physically, my family was surprised that they let her continue living where she was so she wouldn't have to adjust to a new place at the age of 95. When she was dying they still allowed her to stay put & a hospice nurse oversaw her needs. If this place is still as well run in 20 years I would live at the Town Center Village without hesitation.
This community has it dialed in. The staff are so dedicated and compassionate, there is a strong culture of wellness, family and caring, lots of activities, restaurant hours in the dining room and a full menu, and the care is very good. Very mission driven. Good leadership. I would feel very comfortable if my mother chose Town Center Village in the future.
I have worked in the facility to provide direct care for a resident who eventually needed to move to a foster home for a higher level of care.
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