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Dallas Retirement Village

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I Am A Friend Or Relative Of A Current/Past Resident

This place is horrible. Staff are rude, disrespectful, and uncaring in the nursing home section. Family was told that their wishes would be respected, then against family wishes, after suffering a stroke my father was locked up in the dementia unit, instead of being treated and rehabilitated. His personal belongings were stolen on a daily basis, making life hell for him and family, but the attitude of staff was that personal property belonged to everyone in the unit. After relocating to another floor, my father was continuously left dehydrated, despite family voicing adamant concerns with aides and charge nurses. His oxygen tanks were left on empty. Doctor’s orders were not followed regarding medication administration and keeping toxic chemicals out of his room. Aides lied about causing injuries to him. Call lights for help were frequently ignored. My father’s hearing was damaged; a charge nurse admitted to repeatedly cleaning out his ears with Q-tips. After “family care conferences”, the residential care manager would rewrite care plans that totally ignored family input and requests. The RCM also verbally abused residents in the dining room. Requests for timely assessments on ability to use his legs and help with mobility were ignored, and my father was forced into an avoidable decline, at the convenience of the facility. Problems brought to the attention of the administrator were treated with indifference. Problems brought to the attention of the local adult protective services worker were not substantiated, with the worker saying he personally understood, but he “had to live in this community”. Well, this is a warning to those who stick around in this community and age in place here, because if this facility of horror does not improve and the town does nothing about the situation, there may be a whole lot of Dallas residents who wind up being abused with no one to listen, care, or be there to help them. Stay away from this place, and keep your loved ones far away from it, as well.

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