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Timberwood was a very good facility, and it seemed to be clean. The staff was very friendly and helpful. They had an outdoor area and a living area where a couple of the workers were working with residents, and we were very impressed with that. The pricing is reasonable.
Thanks so much for sharing your review; we appreciate your feedback and we're so glad you enjoyed your visit with us!
We were very pleased with Timberwood and didn’t see anything wrong. I liked the fact that they had alerts, which would be the normal course of action there. The facilities were smaller but looked well taken care of. The staff seemed to be friendly to people.
Timberwood was terrible. They didn’t know we were coming, so they were not prepared. The place was dirty, the door was propped wide open, and anybody could come and go as they pleased. The rooms were of a good size but didn't have a homely feeling. It just wasn’t that good. There were people sleeping in the lobby. My son asked a question and the staff member had to go and ask somebody else for the answer.
My name is and as the Executive Director at Timberwood, I sincerely apologize for any negative experiences you had while visiting our community. We know how important first impressions are and I encourage you to contact me by phone to discuss your visit further. We strive to always exceed expectations and if we failed in doing so I would like to speak with you. As for residents being able to come and go as they please, we are an assisted living center therefore they are welcome to exit the building as they wish. On days where the weather is nice, our residents frequently request the doors be open for fresh air. I'm assuming the people sleeping in the lobby were residents. If so, that is a normal occurrence as this is their home and if they wish to take a nap in the common areas they're welcome to. We encourage all residents to participate in activities and events around the community but they don't always wish to partake in them. It is my hope that the staff member who had to refer to another staff member to answer your question was able to accurately answer your question and as always I'm available to answer any questions by phone or in person. Like I mentioned before, I would love to speak with you directly regarding your visit so that I can get a better understanding of your experience and address any issues.
The community is in a prime location very easy to access.The staff was very helpful and friendly.There are a lot of activities for the new guest to partake in.The building is also senior friendly .The food aroma hits you when you enter and you think man this feels like home.I could see myself on mirror like floors that were not slippery . Thumbs up on the cleanliness of the establishment
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