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The Woodlands of Shaker Heights

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I Visited This Community

When touring this community the staff lacked customer service skills and could benefit from knowing more about the community. The staff seemed bothered by the additional care that some residents needed. The community was inviting, clean and free from odor. The residents seemed to be bored and in need of social stimulation. The activities calendar could benefit from more varation and the activities were not consistent. The menu was ok but needs more varation and accomodations.

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The Woodlands of Shaker Heights

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I Am A Friend Or Relative Of A Current/Past Resident

The Woodlands of Shaker Heights is structurally a beautiful community. It provides a historical Shaker Heights feel on the exterior of the community but the indoor decor is slightly dated. Upon entering the building it was very quiet, the residents were sitting in the lounge area and there were not a lot of activities going on at all. The nursing staff appeared to be overwhelmed with constant comments of being understaffed. Overall the community was clean, no offensive odors which are sometimes present in many senior living communities.

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