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Crescent Heights was very nice and accommodating. The cost is just higher than our combined income. The staff who showed us around was very helpful. They gave us a complete guided tour of the facility and checked back in with us. She was very thorough with her presentation. They have a barber shop and a beauty salon on the premises. The layout was wonderful.
The apartments at Crescent Heights were very nice and very spacious. They have a library, a game room, and a puzzle room. The food looked pretty good. They have a courtyard. The facility was well-maintained.
Crescent Heights is a pretty good place. Geographically, it's close to the senior center, doctors, and our home. They have a dining area, but no kitchens in the apartments. They have activities for the residents, trips, and so on.
Crescent Heights is maintained really well, and the people there are really good. My dad is supplied with meals and the two chefs are doing a fine job. They would come out unannounced during each meal to check on the residents, so they're cared for really well. There's a girl that comes once a month for yoga, there are exercise classes, walking, and low impact chair exercises. They have their own beauty and barber shop. If you need a maintenance person, somebody will come within an hour to take care of the things you need to have done. Every Friday, they get Dad's place cleaned and they make his bed. I have nothing bad to say about them. As soon as you walk in, it feels like you are on a cruise ship. Their staff is excellent, and their price is very reasonable, too.
My husband & I have been living here for three years and are very thankful to be here. In the last three years we have had three management teams. Our first experience with team #1 was just not the right kind of people to be in this kind of business. No complaints with the server/house keeping staff. Some of the chefs we have had were not so good, but we could always make a choice of what we wanted to eat. NOW the management team is absolutely wonderful! AND the food is great! As I said, my husband and I are very thankful to be living here. I would recommend Crescent Heights to anyone wanting to live in a community setting.
The whole experience has been an excellent fit for my father. The activities and amenities have been great to help him maintain his independence.
My Mother in law has lived at Crescent Heights for 2 years. Have had about 5 or more management teams since. I had an emergency with a toilet overflowing in my Mother in laws room and when I tried to get Donna's attention, she just put her hand up to tell me she wasn't going to see what I needed till she was done chatting in the hall...Rude. She spent more time outside smoking and unkind to a many residents and their families. Food started off very good and Jose and Kathy were the most caring co-managers. Otherwise haven't had any management that takes the time to know the residents. Activities have gone down the tubes since Peggy Baxter left. I realize it's independent living, but you would think some encouragement and making residents feel engaged would take place. Light housekeeping is a stretch. A quick vacuum and that's only if they think it's needed and the only time you can tell the bathroom is cleaned well is when Maria does it, because she cleans it...not a quick wipe down. People move to senior living for a "community"...Crescent Heights is not a community..managers and co-managers never get along and staff always changing. when you call corporate about a situation, they say go talk to the managers, which hide as much as possible. Even corporate does not care about your complaints which sends a very big message that this is not a place where you would feel warm and fuzzy about placing your family.
Stay as far away as you can. The facility is very poorly managed and the food is awful. The office staff does not handle issues and is rude to the residents. The activities are not managed well, from arguments at bingo games to not having a variety of activities to choose from. Even with suggestions, food is salty, fried and unhealthy especially for a senior citizen diet. It lacks variety and most items are not edible due to being over cooked or undercooked. The common areas of the facility are not clean and most of the washers and driers are broken and do not get fixed. Maintenance staff even turned off air conditioners in the hallways rendering walking for exercise inside impossible due to the uncomfortable temperature.
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