Brookdale Bassett Road


245 Basset Rd , Williamsville, NY 14221

(855) 840-7257

Reviews of Brookdale Bassett Road

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I Visited This Facility

Our tour at Brookdale Bassett Road was good. It was nice, quiet, and clean, and everybody seemed friendly. We had some of the desserts when we visited, and coming from a chef, I'd say they were really good.

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I Visited This Facility

Brookdale was awful. We were mortified at how bad it was and they didn't tell us where they would be putting my grandmother. The wing was like a mental ward and they had a small area for people with Alzheimer's. The staff was okay, but the rooms were very tiny.

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I Visited This Facility

Brookdale Bassett Road was just awful looking. I signed the contract at 3:30 Friday afternoon, but my mom-in-law couldn’t move in on a Saturday or Sunday. When I went there Sunday to move her stuff in, that’s when I saw that the place would not be suitable for her, but they still charged me for 4 days. They didn’t show me that part of the building when I first came. Their excuse was that they didn’t know she was going into the memory care unit. When they showed me the nice dining room and the other parts, it seemed to be OK, but I didn’t see the other part of the place which is locked down. The whole thing made me sick to my stomach when I saw it.

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Provider Response

We regret to hear that your experience was less than you expected. Please know the safety and well-being of our residents is our number one priority. We are aware that your mother-in-law has moved into another Brookdale community that better suits your expectations.

| Reviewed by

I Visited This Community

Brookdale Basset looked like a very quiet and friendly place, but for me, the rooms were small. The staff was very friendly, informative, and compassionate.

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26 Reviews & Ratings From Around the Web

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Costs for Brookdale Bassett Road

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(855) 840-7257

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Amenities at Brookdale Bassett Road

Property Info

Emergency Services: Less Than 1 Mile

Shopping: Less Than 1 Mile

Recreation: Less Than 1 Mile

Number of Units: 105

State License #: AF0446C

Private Units

Studio Apartments

1-Bedroom Units

Furnished Units

Air Conditioning/Climate Control

Emergency Call System

24-Hour Staffing

Parking Provided

Beauty/Barber Shop


Activity Center

Enclosed Outdoor Area for Memory Care Residents



Full-Time Activity Director

Social and Hobby Groups

Off-Site Excursions

Cultural Programs

Exercise Classes


Outside Patio/Gardens

Pet Policy: Pets allowed

Snacks Available

Private Dining for Special Events

Restaurant-Style Dining


Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided

Guest Meals


Ambulation and Escort Services

Laundry and Linen Services

Specialized Memory Care Program

Rehabilitation Services

Continence Management

Wellness Program

Tour Brookdale Bassett Road

The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at Brookdale Bassett Road.

Description of Brookdale Bassett Road

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.