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Home Instead Senior Care - Rochester, NY

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I am a past client of this provider

Home Instead Senior Care is the first agency we had for my friend which is by far the worst agency that I have ever been affiliated or dealt with. I recommend them to no one. They dropped my friend as a client at the last minute with no aide. They've called and had nobody to relieve the following person when my friend had to have 24-hour care. I've had to go there and work overnight because they couldn't find somebody to fill the shift, and they charged outrageous amounts. They're very unprofessional. They're a horrible establishment and somebody should take a good look at how the company is run because something just isn't right there. We tried to believe they were the best even though they were more expensive, and they were bad. They didn't show up, didn't have replacements, called that they'd be a couple hours late, and didn't relieve the last person. They'd say, "Oh we can't do that unless we charge you time and a half," for things that were their problem, not ours. I'm not saying their people are bad, but the people who ran the company were bad. They didn't run it the way it was supposed to be run. A lot of the people who worked there were good.

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