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Brookdale Brockport

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I Visited This Facility

We like Brookdale Brockport. It is nice and very clean. The people seem very friendly. A lot of them are there for a long period of time; so there is not a big turnaround. The management seemed knowledgeable. They took a lot of time to answer our questions. In the memory care, they would like to keep them in smaller groups. They have a bigger dining area in the assisted living; however, for memory care, they have two different dining places. They have a few sitting rooms too. We saw somebody else's room; it was about as normal as the other places we had seen. It was very nice, but there was somebody living in there at that time. We had seen an outline of the activities that they do. They had quite a few activities planned. The residents were singing when I was there.

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Brookdale Brockport

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I Am A Friend Or Relative Of A Current/Past Resident

My mother-in-law moved into Brookdale Brockport in the beginning of October 2017. The community is fine. The staff members are great. My mother-in-law has dementia, so she doesn't really enjoy activities; however, they do plenty of activities. The food looks good. Her room is almost a studio apartment without a kitchen. The facilities are nice.

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Brookdale Brockport

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I Am A Friend Or Relative Of A Current/Past Resident

My mother was a client at the Landing. The facility is beautiful and activities were wonderful. Horrible administrator who as previous reviewer states, cares only about finances and hates if anyone actually wants to have a conversation with her. She should not be in eldercare, has no patience or tolerance for the clients, who, by the way, pay a hefty price to live there.

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Brookdale Brockport

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I Am A Friend Or Relative Of A Current/Past Resident

The hands-on staff was wonderful to work with, but the administrator is a hardened, cold person. She focuses on finances alone and doesn't seem to care for the residents. She seems bothered if anyone has a question, and God forbid, you question any of her decisions. We moved our family out soley due to dealings with her.

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Thank you for taking the time to provide us with your feedback. We would like to learn more about your experience. If you haven’t done so already, please give our Resident and Family Connections team a call at your earliest convenience.

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