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Merrill Gardens at Siena Hills

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

Pros: Very friendly, caring facility. Good size. Nice facility. Cons: Food is very poor quality, never improves, lots of complaints not responded to. Activities are limited. Pool closed for 2 years, even though advertised as being functional. Security not good. Robberies take place, probably inhouse.

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Provider Response

Thanks so much for taking time to provide us with your input. We were glad to learn you found our community to be so caring and friendly. As the Executive Director, I personally value all the feedback we receive, and would appreciate the opportunity to learn more about your experience and hear any additional comments you have. Please feel free to reach out to me directly via our community phone line. Thank you again for your time; Dawn Zabroske, Executive Director

Merrill Gardens at Siena Hills

| Reviewed by

I Visited This Community

Siena Hills was a very good and nice facility with nice decor and ambiance. They had their own assisted living and a separate building for memory care. The rooms were very good. It was nicely done and nicely decorated. They had very good taste. The chairs and carpets were very nice. You could live there and not feel like you're living in a shabby place.

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Merrill Gardens at Siena Hills

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My elderly parent stays here. The staff is great, attentive and very kind and helpful. The food is horrid. They run out of everything, cook it poorly, etc. I would rank it lower than institutional food and even worse than hospital food or elementary school food. I ate there once and it was a cold piece of ham with a weird tasting sauce and a little bit of vegetables. Disgusting. Some holidays, they gave residents bag lunches for dinner with a sandwich and chips because their whole cooking staff was off.Compare this to Sunrise of Henderson which is outstanding in the food they provide. Sometimes food is the one thing my elderly parent looks forward to and it is terrible. Considering it starts at $3300 a month (when you have no assisted services) I am appalled. Do not believe their "chef" cook advertising on their website.

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Provider Response

It is disappointing that you feel this way about our community. I agree that the Staff at Siena Hills is absolutely amazing. We are very proud of their dedication and service to our residents. I want you to know that we are very attentive to our residents and their concerns. We address our resident concerns at our Town Hall meeting that we have monthly. We also have a Chef Chat every month where our residents discuss the Dining experience with our Dining Service Director. We are excited to have a new Dining Service Director at our community. I would invite you to come by and have another meal with us. If you have any other concerns please feel free to call Siena Hills Assisted Living & Memory Care at our community phone line. - Suzanne

Merrill Gardens at Siena Hills

| Reviewed by

I Visited This Community

My favorite place was Siena Hills. Everybody there was kind, nice, and helpful. They kept calling me back. Robert called me every day just to see how my situation was going with my stepdad and checking in on what he was doing and where he was. The facilities were very nice and offered a lot of activities. They would provide transportation to his doctors' appointments and serve all three meals. The staff was extremely attentive, very warm, and very kind. I gave it five stars because of the people who worked there.

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Merrill Gardens at Siena Hills

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

We visited about four communities in the Henderson NV area before we decided on this location. It was a hard decision, which became easier and easier with our experiences over time. The staff is wonderful. Their caring and friendliness is genuine. The staff presence is noticeable, which I really appreciate. The residents are independent but guidance and encouragement is available. My Mother was very decisive in what she wanted in her new home and April Fillingim was right there to make sure it happened. I also appreciate Rosa Jenkins and her medical supervision. I have trusted this community to care for my Mother and that is a very important task. I have not been disappointed. I am thankful that I found this location and the people who work there.

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