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New Perspective | Carlson Parkway

| Reviewed by

I Am A Current/Past Resident

We have had a wonderful experience with Brookdale. Their staff are top notch and really care about the residents there. My mom is a resident and gets the attention and quality care she deserves. The food is better than Ive heard at other places and they just renovated the building so it feels like home. I would recommend this as a place to live for anyone!

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New Perspective | Carlson Parkway

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I Am A Friend Or Relative Of A Current/Past Resident

Great Location, caring staff members, and warm and inviting atmosphere. I have not had a bad experience with the food in the dining room to date. Staff has gone out of their way to help my mom on numerous occasions. When something needs to be fixed it is taken care of in a timely fashion. I would recommend this community to anyone that is looking for Assisted Living for their parents.

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New Perspective | Carlson Parkway

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I Am A Friend Or Relative Of A Current/Past Resident

NOT at all impressed. Staff were mostly non-English speaking, not attentive to Moms needs. Food terrible. When Mom pressed her 'help button' staff would come in, turn it off and LEAVE not giving Mom assistance. Then not returning OR forgetting her. Smells too. Sad to know our parents are being ignored, in their senior years. A very upscale area too, we expected much better, we moved her out!

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Provider Response

Thank you for taking the time to share information about the experiences you and your mother have had at Freedom Pointe. Please be assured that the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families. We will share your feedback with our regional team and hope you will call us to discuss this in greater detail.

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