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Facility offers residents an independent living space and privacy along with assisted living options. Residents typically add services as needed instead of beginning with a new facility. Chef prepared meals in a restaurant-styled dinning room. Staff members generally have poor follow-through. There is a communication problem between staff members and families. Staff members do not take complaints by family members seriously.
Thank you for sharing this feedback. We care deeply about all of our residents and their wellbeing, and we encourage open dialogue to assist us in meeting our Platinum Service excellence standards. I would like to be able to address these issues with you directly to learn more about your concerns. Please feel welcome to contact me by calling The Commons on Marice's main number.Sincerely, Kezia Wicklander, Director of Sales and Marketing.
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