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My father moved into Bickford of West Lansing, and we were very pleased with it. The move-in was smooth; they even helped us set his bed up. Their community has a big van and it went to pick up his bed from the other community he's moving in from. They're super friendly, all the caregivers took the time to talk to him and they know their names and our names. We're extremely impressed. He has done exercise, the men's luncheon, Halloween party, and watching the football game with the guys. They have a bus and do outings also. The grounds are gorgeous, you walk into a big porch that's decorated with rockers, chairs, and pillows, and we've watched the grass being always cut and trimmed. It's just beautiful outside. In terms of pricing everything was spilled right up front, there were no secrets and each room size has a price. They have a scale of care, and my dad ended up in level two. If he starts going higher, we can start doing his laundry and his room cleaning to keep him in that level longer by taking some of those functions on the family. So we're really pleased with the way they operated, it was all upfront. The staff is amazing. They take time in making sure that they live by their mission statement and make sure the people are happy and living by the moment.
I visited Bickford, the manager took me on a tour, and showed me different events that they do. Somebody was playing keyboard, singing, and he told me about the food, and showed me the dining room, private rooms, and showers. It was too large for my husband, and I was afraid he would be lost.
Bickford of West Lansing was in the midst of remodeling. Their rooms were small and they didn't have kitchenettes, but the grounds were gorgeous. The executive staff and the marketing person were very nice. They were both wonderful.
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