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Brookdale North Chelmsford

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I Am A Friend Or Relative Of A Current/Past Resident

The care and staff at Brookdale North Chelmsford is nice, but I feel that there is a lack of staff working on the residents every day. They should tell the staff not to use their cell phones when they should be talking care of people. I have walked in there several times when they're sitting there looking at their cell phones. Not all of them are doing that, but there are quite a few of them doing it often. Some are extremely nice, and some aren't. When I walk into my husband's bathroom, all I smell is urine. They have a lot of activities for the people that are in assisted living. Yesterday, there was a woman singing, and they were all having a good time. But the people in the memory care unit are sitting around, falling asleep, or sitting in their chairs doing nothing. They never bring them out and let them be participants in the activities.

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Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

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