Questions? Talk to a local advisor for free

1-855-840-7257

Get Pricing & Availablity

provider

Get Cost Information

10 Reviews

Ask About Financing

By submitting this form, you agree to SeniorHomes.com’s Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.

For more Information, call 1-855-840-7257

The Reserve at East Longmeadow

| Reviewed by

I Visited This Facility

The Reserve at East Longmeadow was open and spacious, and the residents seemed to be more mobile and not confined to wheelchairs, which I liked. The staff was wonderful and exceptional. I looked at a very spacious 1-bedroom and the bathroom was designed for handicapped people. The rooms seemed to be a little larger than other facilities, the hallways were wider, and I liked that they had elevators.

Was review this helpful?
Yes
The Reserve at East Longmeadow

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My sisters and I moved our Mother into the Assisted Living Section of Brookdale (formerly Emeritus) in East Longmeadow, Massachusetts prior to her being diagnosed with dementia. Within five months, the Director of the facility informed us that our Mother had wandered outside unescorted and would need to be moved to the Memory Care Unit immediately. With no guidance and little communication from the staff at Brookdale, we hesitantly moved our Mother into this new area. That’s when our real nightmares at Brookdale began. While the Assisted Living Section of this facility may be adequate for seniors who need little to no assistance, the Memory Care Unit is extremely poorly staffed for people with dementia. During the first of two meetings with Brookdale’s Director and Senior Nurse, we were ASSURED that unless our Mother needed hospitalization, she would be able to live out the rest of her life at Brookdale. They emphasized that they were well versed in the late stages of dementia and would absolutely be able to care for her there. We were told that there was medical staff available which we assumed would mean that should our Mother have any medical issues, they would be able to take care of them. We soon found out that those were completely false statements. The care that our Mother received there was of the poorest quality. We constantly received phone calls from the nursing staff suggesting that our Mother’s confusion was due to a urinary tract infection, which was not true as we had taken her to an urologist and were told she didn’t have one. Our Mother’s bed was rarely changed; her laundry was thrown into her room, along with clothes that belonged to other residents; she was often left in bed all day long with very little supervision; and it became a common occurrence to visit her and find her crying and confused over very small things that the staff could easily have taken care of. Our impression of the senior staff there was that they cared more about meeting dollar quotas than taking care of their residents. While the Memory Care Unit at this facility may be an adequate place for seniors with mild or initial stage dementia, I would not recommend it for mid- to end-stage dementia.

Was review this helpful? 1 PEOPLE HAVE FOUND THIS HELPFUL
Yes
10 Reviews & Ratings From Around the Web
Overall
Value
Food
Activities
Staff
Facility
Have Questions?

Enter your email address below to get more information about Northgate plaza.

Senior Advisor

We've Found 268 Facilities Near 98155.

Request a free consultation:

  • Get personalized guidance from a dedicated local advisor
  • Save time with an easy-to-understand breakdown of services and fees.
  • Our service is 100% free to use - no hidden costs.

By submitting this form, you agree to SeniorHomes.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.

Thank You!

A Family Advisor will contact you to help you do your search for you!

Our service is completely free to you.

Speak to an Advisor Now
Fill Out the Form to Unlock Costs!
  • Get Pricing Info for Free
  • Simplify Your Search
  • Compare Costs for Hundreds of Communities in your area
shape

Tap to Call Us 1-855-840-7257