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Sunrise of Carroll

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I visited this facility

It was very good. It was very clean, friendly, and inviting. The dining room was set up more like a home-style dining room and very comfortable. The place was a very large house. The meals are in the dining room, and then the living quarters are in a much newer section. We saw a group of residents getting ready for a church service. They had games, too. It sounded like they try to offer lots of things. I really liked what I saw. The staff members couldn't have been nicer. There was a lot of walking, but it was very clean and didn't smell.

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Sunrise of Carroll

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I Am A Friend Or Relative Of A Current/Past Resident

The staff are poorly trained and always gossiping. The dining hall is dirty with inserts crowing on the floor over the summer time. Some nurses refuse to give the residents their medicines. Poor management in general

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Sunrise of Carroll

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I Am A Friend Or Relative Of A Current/Past Resident

DO NOT PUT YOUR FAMILY MEMBER HERE!My Aunt lived her for just over a year (March 2014 to May 2015) and got pneumonia 5 times because they were not giving her medications. They didn't refill her medications and she didn't receive her breathing treatments for 5 days. In March, they didn't realize we took her to the doctor in the afternoon. The doctor admitted her to the hospital. The next day at 11 am, I went there to get a few belongings and they didn't know she was gone! HOW DO YOU LOOSE A PATIENT FOR ALMOST 24 HOURS IN A DEMENTIA FACILITY!?!Who was checking on her?Who gave her evening and next morning medications and neutralizer treatments?Why didn't they notice she was not at dinner or breakfast?They also don't follow doctor’s order to notify him of fever > 101. They gave my aunt Tylenol for 3 days for a fever greater than 102 and did not call the doctor. She had pneumonia! It was her family that rescued her and saved her life or they would have just left her there to die.I could go on and on. HER DOCTOR TOLD US TO TURN BROOKDALE/EMERITUS OF WESTMINSTER INTO THE STATE FOR FAILURE TO CARE FOR THEIR RESIDENTS.The food is terrible. The menu is not dependable because they don't order correctly. They charge extra for Lactaid milk which is just ridiculous when you’re paying over $6,000 a month to live there. Each meal has tops two choices and it repeats itself every 3 days.My aunt lost over 50 pounds in one year and the facility nurse said it was not their job to monitor the resident’s food intake, weight gain or loss, or diet. They didn't even remind or encourage my aunt to eat or attend meals!This is supposed to be assisted living for memory care patients. IT IS THEIR JOB TO REMIND PATIENTS AND ENCOURAGE PATIENTS TO EAT!

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