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Heritage of Overland Park

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I Am A Friend Or Relative Of A Current/Past Resident

The Heritage of Overland Park charges $7000 a month per resident. The employees that take care of the residents make an average of $11.50 an hour. They have 3 buildings with 16 to 18 residents in each building. There are four staff members on duty from 8:30 am to 4 pm. The remaining hours are staffed with two staff members, one CMA to pass out medication and two CNA's. This simply not enough staffing to properly take care of the residents. I have witnessed residents hitting other residents and yet they let them remain there. I have witnessed employees yelling at and arguing with the residents. I have witnessed the staff ignoring a residents request to change soilded bed sheets. I have witnessed the staff and allowing a resident to walk by him self against the wishes of the Executive Director even though the resident has a history of falling and continues to fall. CMA's who pass out med's routinely show up late. They are consistently short staffed due to people calling in sick and not being able to fill vacant positions. The residents are not given a menu choice at meal time as most facilities do. Much of the food is store bought and often on the week-ends the residents are served items such as chicken nachos with fried eggs and small store bought pizzas for lunch. On a recent Saturday morning the cook did not show up. The residents were left with donuts and milk for breakfast. There is always an ample supply of donuts and candy available. The residents and families deserve so much better. If you are considering putting your loved on here, shop around! Look for a place that cooks everything in house and gives the residents a choice at meal time. Also look for a facility that has a much better ratio of caretakers to residents. The Heritage of Overland Park puts on a good show for a client tour but at the end of the day their main concern is about making money. Giving your loved one the best care is the least of their concern.

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