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Courtyard Estates at Hawthorne Crossing

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I Visited This Facility

Everyone at Courtyard Estates at Hawthorne Crossing was very nice. It was a little bit later in the day, but they still were very helpful. It was a good visit. It was clean and it seemed to be a good environment. The rooms were good. Every week, they can get their nails done, they have hair care, they have different activities, in the morning they can have coffee, and they can hang out all day with each other in the dining area. They have three meals and snacks throughout the day. They have their own chef and their family can stay overnight there. The staff was excellent.

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Provider Response

Thank you for visiting Courtyard Estates! Red Carpet Hospitality is so important to us, for our residents, visitors and staff. We appreciate your kind words and look forward to having you as a member of our community!

Courtyard Estates at Hawthorne Crossing

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I Am A Friend Or Relative Of A Current/Past Resident

The staff at Courtyard Estates at Hawthorne Crossing has been great, welcoming and caring. I have no complaints about them at all. The number of activities is fair, they would go up and encourage my relatives to participate. Their room is fine, but I was a little disappointed because they told me that when the other person vacates they would put new carpeting in, because it smelled a little bit- but they did not. They serve three meals a day and the food is very good, we are very pleased with it. The cost is just fine.

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Provider Response

Lisa, Thank you so much for taking the time to share your experience with Courtyard Estates. We appreciate your feedback and are happy to accommodate your loved ones. In regards to the comments made about the carpeting in the apartment: we would like to discuss this further. Would you please reach out to our Manager directly at 515-240-9013 to come to a solution? Thank you again and we will use your feedback to improve!

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