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My impression of Sunrise of Lincoln Park was good. The only problem was that the place was kind of concise, and not laid out on a single level. So theres like five stories in that building, and my sister wanted space to roam around. But other than that, it was a nice community. The staff member that assisted me was really good, she was knowledgeable, and she was trying to help me figure out things. They have a dog there thats used to helping people feel at ease. I just wish it was on one level so you dont have to go up stairs and things like that.
Sunrise of Lincoln Park was nice and pleasant. The one person I talked to seemed fine. They dont take Medicaid.
This is a lovely facility in the heart of the congested Lincoln Park area of Chicago. Lots of shopping and eateries nearby and also close to public transportation It is immaculate and there are not any bad smells anywhere. There is a therapy dog which is often near the reception desk to greet residents -- very gentle and loving. On the main floor is a little eatery. The place seems welcoming and friendly. There is a separate unit for people with Alzheimer's Disease which is composed of a large den-like area where people can watch television and residents have their own rooms. Staff is professional. Only downside is the parking area which has limited space and it is difficult to find parking in the area.
This community is an excellent example of the importance of really taking a close look at things. The location is ideal for active seniors, the menu is better than average, the daily itinerary encourages socialization, and the building is clean and beautiful. If a senior is only looking for minimal help, then this could be a good fit. However, if more skilled care is required, or if the need for care increases—then staffing is not always adequate. Although the staff is friendly and sincere, the response times are inconsistent.
People were very friendly. The place is quite nice, especially when compared to other assisted living facilities in the area. The decision to go with a full time caregiver ruled this out as an option. If the finances werent available for the full time option, this would have been the place.
Since my mother has been at Sunrise Assisted Living at Lincoln Park in Chicago, we have encountered nothing but problems. Below are just a few of the issues we have had. There are many more we have documented. When we signed the contract with Sunrise, we were assured that the response time after a resident presses a call button was 8 to 10 minutes. One evening, my mother and I waited 2 hours for the care managers to appear. Twenty minutes and longer seems to be the norm. Spoke with the director. No follow-up response from the facility. Care managers turning off the call button and not attending to the residents needs. This happened in the early evening when the care manager thought I had left. I found her on the 1st floor and asked her to assist mom. She said she was going on break and would take care of it later. I asked her to take care of my mother before her break. Keep in mind, she had the time to go to the 4th floor, walk into the room and turn the call button off without assisting my mom. Spoke with the director. No follow-up response from the facility. After transitioning mom, oxygen not been placed back on her. One time when the oxygen was new to us, the nurse left the oxygen off and I had to go and get her to ask her to place it back on mom. This has happened numerous times after mom was bathed or transferred. Sunrise regional director of nursing telling us that a 20 minute wait for a nurse to arrive to administer morphine for pain was acceptable. Our Hospice nurse said the wait time is unacceptable. On this particular evening, mom was having difficulty breathing and was in pain. I pressed the call button and waited 10 minutes and then began searching the hallways for help. I found two care managers on another floor and explained the situation. Because of the 20 minute wait, we set-up a meeting to discuss care issues for my mother. In attendance were to be my brother, our Hospice nurse, Hospice social worker, Hospice chaplain, regional director of nursing and myself. At the appointed time of the meeting, the regional director of nursing yelled across the lobby at us and said “You didn't confirm the meeting'' and our Hospice nurse said, “Confirm the meeting? We had agreed on today at 10:30 am''. The meeting never took place and our Hospice nurse said she has never had to deal with anything like this before. For months, we have been voicing our concerns with the Sunrise Lincoln Park management but they have been absolutely no help at all. My brother contacted Martin Brown, Manager of Resident and Employee Relations. Mr. Brown had a teleconference meeting with other vice presidents on 10/10/14 and got back with my brother on 10/14/14 and said, “In November, there will be a new regional director''. My brother's response was, “Well that is not going to help my mother''. Today, the acting director of this facility contacted my brother and wanted to set-up a meeting and my brother said “Why? Our concerns were never addressed and we just want our mother to die in peace''. A care manager showed us her list of residents that she was responsible for. She had eight residents on the list. Keep in mind, these residents were more in the mode of nursing home care rather than assisted living. Also, the care managers do laundry, service breakfast, lunch and dinner, gives baths, etc. All of the monthly statements we have received from Sunrise have been incorrect to the detriment of us. I do not think that these are isolated incidents. I do not want another family to go through this. It is stressful enough that our mother is dying and then to deal with management on issues of care that was promised, is horrendous. Also, a tour always looks wonderful with their best face forward. Search the internet and many, many Sunrise issues will arise.
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